We understand that unanticipated events happen occasionally in everyone’s life. It's our goal to accommodate, all clients, customers. Heavenly Hands ask all customers be mindful of the following policies.
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for other to receive services. All appointments must be canceled within 24 hours or you will be charged a $25 non- cancel fee. This amount must be paid prior to your next scheduled appointment.
No call / No show appointments will be charged the full amount of service that was scheduled, and must be paid before any other services scheduled or provided.
To all clients for late arrival. Your session may be shortened in order to accommodate other clients appointments that follows. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a session. Regardless of time remaining of session, you will be responsible for full payment. Consideration to Heavenly Hands and other customers please plan accordingly and be on time!